Covid Update


Aphrodites Group is open for business again! Please see below the changes we have put in place due to current times, in order to protect yourselves, fellow guests and our team. Check in is from 3pm, please do not arrive earlier than this, as due to deep cleaning unfortunately the Suites will not be available and we have limited space in the public areas for guests to wait. We have implemented a one way system on the ground floor at our main Aphrodites property (this is where all properties arrive to check in), please adhere to this system for the duration of your stay. The one way system will be clearly marked from the car park, and once check in is completed you will be given individual directions to your own Suite. In other areas of our properties such as corridors/stairwells, we ask that you remain 1 metre plus apart from others, thank you. We have made the decision to temporarily close our public pool, breakfast bistro and public bar as unfortunately these areas are not large enough for social distancing. Please be assured that all spa facilities within individual Suites will remain fully operational. All Suites will now receive complimentary breakfast in bed, this must be ordered by 9pm the evening before. You can order this either through your Suite phone, or by calling the main hotel from your mobile. All Suites will be offered the choice of a Full English and/or a Continental breakfast, apart from our Windermere Boutique Spa Suite property. This property will receive a Continental breakfast which will be placed in your Suite prior to arrival. We apologise that we are unable to offer a cooked breakfast to these Suites, this is unfortunately due to no kitchen facilities being available at this property. To replace our bar and snack menu, we have created a choice of hampers that are available to either pre order or purchase during your stay. These can be found on our website under "extras", and you will also receive an email in the days running up to your stay listing these hampers and how to book them. For evening meals, we continue to recommend the local restaurants and bars. Bowness is just 2 minutes away in a taxi and sits on the edge of Lake Windermere. For those who do not wish to eat out, we are allowing takeaways to be ordered to your Suite. All Suites will have cutlery provided within them. Hand sanitiser stations are located throughout all 3 properties, our Reception desks have all had screens installed and deep cleaning will take place continuously throughoutl. Check out at Aphrodites and the Windermere Tranquil Retreat is 10.30am. Check out at the Windermere Boutique Spa Suites is 11am. Late check out is unfortunately currently unavailable due to deep cleaning requirements. Please note, for those who have already added a Late Check Out to their booking, we will be honouring these. Unfortunately at this time we are unable to accept cash payments due to the contamination risk. We kindly ask that all payments are settled by card. With the measures we have put in place we are confident that we have created a safe environment for both our guests and team to be within, enabling you to enjoy some time away during these times. Although the experience will be slightly different to the norm, we are sure you understand why these changes have been made and take peace of mind knowing they are in place. If you have any questions please do not hesitate to contact us via one of the following methods Monday - Friday, 9am - 5pm: Email: [email protected] Telephone: 015394 45052 ext 1 Social Media: Facebook/Instagram Messenger